The Apex IT Remote Services Practice Group.

Helping Customers Maintain and Extend Their Oracle Application Investments.

Made up of proven Oracle implementation professionals, the Apex IT Remote Services Practice Group has been established to help Oracle application customers maintain, protect and extend their CRM and/or ERP investments after the initial ‘go live’. 

Designed for Oracle E-Business Suite, PeopleSoft Enterprise, Siebel and JD Edwards alike, Apex IT Remote Services break down into three distinct ‘practice lines’:

• Upgrade Services to help Oracle app customers take advantage of new CRM/ERP releases from Oracle
  
  
• Managed Services to help Oracle app customers maintain their CRM/ERP systems after the initial technical implementation is complete
  
  
• Consulting On Demand to provide specific CRM/ERP skills and expertise when and where needed

At the heart of Apex IT’s Upgrade Services is the Apex IT upgrade lab.  Comprised of some of the most experienced upgrade experts in the country, the Apex IT upgrade lab works in a ‘virtual’ environment to help Oracle application customers migrate to new CRM and ERP releases quickly and with little overhead.

We know that the idea of a ‘virtual lab’ can make some customers uneasy.  That’s why we’ve put significant time, money and energy into building an Upgrade Methodology that leverages the collective Apex IT upgrade knowledge base and our superior CRM/ERP product knowledge.  For more insight, please download a copy of our Upgrade Methodology Overview Presentation. 

Interested in more upgrade best practices information?  We encourage you to visit one of our Apex IT Knowledge Portals today!  We’ve got portals for PeopleSoft CRM, PeopleSoft ERP/HCM, Oracle E-Business Suite and Siebel! Each contains an ‘Upgrade Best Practices’ presentation specific to the application!

As stated above, the CRM/ERP implementation process never really ends.  Modifications and ‘tweaks’ are always needed to keep up with changing business processes, mergers and acquisitions, etc.  Not to mention the software patches constantly being released by Oracle!

It takes significant resources, then, to make sure an Oracle application is working to its true potential. 

Apex IT Managed Services, therefore, are designed for those Oracle application customers that might not have the resources to properly maintain a CRM and/or ERP application after the initial implementation. 

Apex IT Managed Services are broken down into five sub-categories:

• Support Assurance – day-to-day support of Oracle CRM and ERP application products
  
  
• Upgrade Assurance – monitoring and analysis of software patches, bundles and maintenance packs from Oracle
  
  
• Change Assurance – implementation of CRM/ERP system enhancements to keep up with business process changes
  
  
• Knowledge Assurance – direct access to Apex IT’s collective Oracle CRM/ERP product ‘knowledge base’
  
  
• Uptime Assurance – proactive CRM/ERP system monitoring – includes data archiving, purging routines and integration process monitoring

For more information on our Managed Services offering, we encourage you to download our Managed Services Fact Sheet.

Often times, Oracle customers need to find the proverbial ‘purple squirrel’ in order to complete an Oracle application implementation, upgrade or performance tuning project.  A whole project team isn’t necessary: the need centers on one or two people with very specific skill sets.  And they may only need that skill set for a short amount of time.

Apex IT Consulting On Demand is set up just for these situations.  Through Consulting On Demand, customers can gain access to highly specialized Oracle application consultants when and where they need them.  Need help with PeopleSoft HR Help Desk self service?  No problem.  How about Oracle iStore R12?  We’ve got you covered there too.  Whatever type of ‘purple squirrel’ you’re looking for, chances are Apex IT can deliver through Consulting On Demand.

Having an issue with your E-Business Suite, PeopleSoft, Siebel or JD Edwards application?  If you need some quick help, we’re happy to assist. Just give us a call and we’ll do what we can.  Oh, and we’re also happy to let you test drive our Managed Services offering if you’re interested!  To ask a question, or inquire about the Managed Services ‘test drive’ offer, please contact Patricia Heard – Apex IT’s Remote Services Practice Lead – at 770-886-7159 or patricia.heard@apexit.com.

Check back later this spring for information on upcoming Remote Services webinars and events.  We’ve got plans to share some of our hard earned experience with the Oracle application user community!