Welcome to
the Apex IT PeopleSoft CRM Content Library and Knowledge Portal!
Summary of Portal Contents
This portal contains links to Apex IT webinar recordings, copies of presentations
from recent webinars, tradeshows and user group meetings, and
other relevant documents. Please note that all of the information and
content contained in this portal is complimentary. All we ask
in return is some basic information on you and your organization.
In addition to the content library, we’ve provided a mechanism in this
portal to give you access to some of Apex IT’s most qualified and experienced
PeopleSoft CRM implementation consultants. We call this feature ‘Ask
A SME’.
We’re prepared to take questions on specific PeopleSoft CRM products
and integrations, implementation and upgrade best practices, and business process
issues. We will respond to your question within 48 hours. If we can’t
answer the question ourselves, we’ll reach out to Oracle on your behalf.
This portal also includes a section on upcoming Apex IT PeopleSoft CRM events,
webinars and user group presentations. Don’t miss out on the next
series!
And if you’d like to take the discussion to another level, we’re
ready for that too. To request a complimentary ‘discovery’ meeting with
an Apex IT PeopleSoft CRM subject matter expert, fill out the simple form and
we’ll give you a call.
Have a problem with a download or a question about the portal? Contact Mike
Thyne at michael.thyne@apexit.com or 651.287.9366
Apex IT PeopleSoft CRM
Content Library
The PeopleSoft CRM Content Library – Register Today for Free PeopleSoft CRM Downloads!
Welcome to the Apex IT PeopleSoft CRM Knowledge Portal Content Library! The
webcasts, user group presentations and whitepapers in this section are completely
complimentary. To access the various downloads, simply complete the
easy Portal Registration Form. Once your registration is approved,
you’ll be able to download at will!
NOTE: Apex IT reserves the right to DENY the registrations
of competing Oracle systems integrators and consulting companies.
Available titles include:
Title: |
Optimizing PeopleSoft CRM for Sales |
File Type: |
Webinar Presentation (pdf) |
Description: |
Download a copy of this presentation
and learn how to optimize and extend your current PeopleSoft CRM Sales
investment! |
Title: |
Optimizing PeopleSoft CRM for Marketing |
File Type: |
Webinar Presentation (pdf) |
Description: |
Are you using PeopleSoft CRM for Marketing
or Online Marketing? Download a copy of this presentation to
learn how to squeeze every ounce of performance from your system! |
Title: |
Optimizing PeopleSoft CRM for Support & Help Desk |
File Type: |
Webinar Presentation (pdf) |
Description: |
Download a copy of this presentation
for tips on how to improve the performance of your PeopleSoft CRM Support,
IT Help Desk or HR Help Desk application! |
Title: |
CRM Upgrade
Best Practices |
File Type: |
Webinar Presentation (pdf) |
Description: |
Upgrading your CRM system can be tricky. If
not done properly, it could end up costing your company as much as the original
implementation! Download a copy of this presentation for tips and recommendations
on CRM upgrade best practices. The content in the presentation is based
on the real world experience of some of Apex IT’s most proven CRM implementation
consultants! |
Title: |
PeopleSoft
CRM Online Marketing Best Practices for the Commercial Sector |
File Type: |
Webinar Presentation (pdf) |
Description: |
Email and internet-based marketing is
often more effective than ‘traditional’ marketing channels. But
without a system to manage email-based campaigns, it can quickly spiral out of
control. Download a copy of this presentation to learn how PeopleSoft CRM
Online Marketing can help improve the efficiency and effectiveness of your web-based
campaigns! |
Title: |
Avoiding
the Top Five Mistakes in a CRM Implementation |
File Type: |
Webinar Presentation (pdf) |
Description: |
CRM has the power to transform a business’ most
critical processes for sales, marketing and customer service. But in order
to unleash the true power of CRM, the system has to be implemented with careful
consideration. Download a copy of this presentation to learn how to avoid
some of the more common CRM implementation mistakes. It will be time worth
spent! |
Title: |
PeopleSoft
CRM 9.0: An Overview of Global 9.0 Enhancements |
File Type: |
Webinar Presentation (pdf) |
Description: |
The 9.0 release of the PeopleSoft CRM
application contains a number of important enhancements and updates. Download
a copy of this presentation for a detailed overview of those ‘global’ 9.0
enhancements. |
Title: |
PeopleSoft
CRM 9.0 for Marketing: Overview of Marketing Enhancements |
File Type: |
Webinar Presentation (pdf) |
Description: |
Download a copy of this presentation
today and learn what Oracle’s done to improve the PeopleSoft CRM Marketing
and Online Marketing applications in this year’s 9.0 release. Educate
yourself before you consider that upgrade or new module implementation! |
Title: |
PeopleSoft
CRM 9.0 for Sales: Overview of Sales Enhancements |
File Type: |
Webinar Presentation (pdf) |
Description: |
This presentation provides a thorough
overview of the enhancements Oracle has made to the PeopleSoft CRM Sales module
in the recent 9.0 release. Download a copy today and see if 9.0 Sales is
right for your front office! |
Title: |
PeopleSoft
CRM 9.0 for Support: Overview of Support Enhancements |
File Type: |
Webinar Presentation (pdf) |
Description: |
The 9.0 release of the PeopleSoft CRM
Support application contains a number of enhancements aimed at improving the
effectiveness of front-line customer support agents. Download a copy of
this presentation today to learn more! |
Title: |
PeopleSoft
CRM 9.0 for Help Desk: Overview of Help Desk Enhancements |
File Type: |
Webinar Presentation (pdf) |
Description: |
PeopleSoft CRM’s IT and HR Help
Desk product are some of the most robust and user friendly help desk management
tools on the market today. Building on the great functionality in 8.8 and
8.9, Oracle has made a number of enhancements that are sure to please your organization’s
help desk agents and managers. Download a copy today to learn more! |
Title: |
PeopleTools
8.48: What’s New in PeopleTool |
File Type: |
Webinar Presentation (pdf) |
Description: |
Built with PeopleSoft CRM and ERP application
administrators in mind, the following presentation outlines the updates (and
their benefits) in the 8.48 release of PeopleTools. |
Title: |
PeopleSoft CRM for
Marketing ‘Roundtable Customer Discussion’ |
File Type: |
Webinar Webcast |
Description: |
Listen in as Apex IT PeopleSoft CRM subject
matter experts and PeopleSoft CRM customers discuss best practices related to
the use of PeopleSoft CRM for Marketing. This discussion focuses on the
Online Marketing application. Download and listen today!
|
Title: |
PeopleSoft
CRM for Support ‘Roundtable Customer Discussion’ |
File Type: |
Webinar Webcast |
Description: |
Download this webcast and listen in as
Apex IT PeopleSoft CRM Support consultants discuss Support best practices with
a select group of PeopleSoft CRM customers and prospects. This webcast
is perfect for those looking to implement or upgrade PeopleSoft CRM Support!
|
Title: |
First Things
First – Developing a CRM Strategy Whitepaper |
File Type: |
Whitepaper |
Description: |
Unleashing the transformative power of
CRM is contingent on a proper application implementation. Download a copy
of this whitepaper and learn about the importance of upfront planning in
that implementation process. It could save you real time, money and pain!
|
Title: |
PeopleSoft
CRM 9.0 Overview Whitepaper |
File Type: |
pdf |
Description: |
Download a copy of this whitepaper
and learn about the enhancements Oracle has made in the recent 9.0 release of
the PeopleSoft CRM application. This paper is comprehensive and covers
enhancements across the board.
|
Title: |
PeopleSoft
HR Help Desk Overview Whitepaper |
File Type: |
pdf |
Description: |
Based on proven PeopleSoft CRM Help Desk
technology, the PeopleSoft HR Help Desk application has been developed exclusively
for those HR staff taking ‘front-line’ employee support calls and
requests. Download a copy of this whitepaper to learn how PeopleSoft HR
Help Desk can help your HR department and employees!
|
Title: |
Cherokee
Nation Enterprises: PeopleSoft CRM Case Study |
File Type: |
pdf |
Description: |
Apex IT helped Cherokee Nation Enterprises
(CNE), the entertainment and hospitality business of the Cherokee nation, implement
PeopleSoft CRM for their casino/gaming operation. Download and learn how
PeopleSoft CRM changed the way CNE serviced their most widely used casino games!
|
Title: |
Bremer Bank:
PeopleSoft CRM Case Study |
File Type: |
pdf |
Description: |
Download a copy of this case study and
learn how Apex IT helped Bremer Bank design and implement a new IT Help Desk
system based on the capabilities of the PeopleSoft CRM application.
|
Apex IT
‘Ask A Subject Matter Expert’ Feature
Our subject matter experts stand ready to answer your PeopleSoft CRM questions. They
can answer questions related to any PeopleSoft CRM module, questions on implementation
or upgrade best practices, and questions about general CRM best practices.
To submit your question to an Apex IT PeopleSoft CRM subject matter
expert, just click
here and fill out the simple form.
Once we receive your question, we’ll pass it along to the appropriate
consultants and send back a detailed response within 48 hours. If you
have questions related to our response, don’t worry: we’ll
provide contact information in our response email. Give the number a call,
and we’ll put you in touch with the consultant that responded to your
initial question.
Apex IT Complimentary
‘Discovery Meeting’Request Form
If you’re interested in a deeper PeopleSoft CRM conversation, let us
know and we can set up a 60-minute ‘discovery meeting’ with our
CRM Practice Leaders. To schedule your complimentary session,
just fill out this online form and hit submit. An Apex IT representative
will then follow up with you by phone.
PeopleSoft CRM
Event Calendar
2008 PeopleSoft HR Help Desk Webinars
Contact Us
In need of immediate assistance on a current PeopleSoft CRM implementation
or upgrade? If you think we might be able to help you, please call your
Apex IT Account Executive today! Note that our Account Representatives
are assigned to geographic territories in the continental United States. If
you’re in Canada, Australia, Europe, South America or Asia, please contact Mike
Thyne directly at michael.thyne@apexit.com. Mike
can be reached by phone at (US Country Code) + 651.287.9366.
Apex IT Business Development:
RVP of Sales – Central Region (North & South Central)
Chip Nordstrom
612.308.1136
chip.nordstrom@apexit.com
RVP of Sales – Eastern Region (East Coast, Mid Atlantic, Southeast)
Ken Fiori
(201) 213-5688
ken.fiori@apexit.com
EVP of Business Development & RVP of Sales - Western Region (Rocky Mountain, Pacific NW, California)
Chris Rapp
303.726.7216
chris.rapp@apexit.com |
