Welcome to the Apex IT PeopleSoft HR Help Desk Online Content Library and Events Portal!
Summary of Portal Contents
In terms of content, this portal contains links
to Apex IT webinar recordings, copies of presentations from recent webinars,
tradeshows and user group meetings, and relevant whitepapers and other documentation. Please
note that all of the information and content contained in this portal is complimentary. All we ask in return is some basic information on you and your organization. Also note that we’ve
included information on upcoming events of interest!
In addition to the content library, we’ve provided a mechanism in this portal to give you access to some of Apex IT’s most qualified and experienced PeopleSoft HR Help Desk implementation consultants. Got a question related to case management? How about self service? Having problems integrating PeopleSoft HR Help Desk to your CTI system? Submit your questions via our easy-to-use ‘Ask A Subject Matter Expert’ feature and we’ll get back to you with an answer within 48 hours.
If you’d like to take the discussion to another level, we’re ready for that too. To request a complimentary ‘discovery’ meeting with an Apex IT PeopleSoft HR Help Desk subject matter expert, fill out the simple form and we’ll give you a call.
Have a problem with a download or a question about the portal? Contact our sales group at sales@apexit.com or 651.287.9377
Apex IT PeopleSoft HR
Help Desk Content Library
The
HR Help Desk Content Library – Register Today for Free HR Help Desk Downloads!
Welcome to the Apex IT PeopleSoft HR Help Desk Knowledge Portal Content Library! The
webcasts, user group presentations and whitepapers in this section are completely
complimentary. To access the various downloads, simply complete the easy Portal
Registration Form. Once your registration is approved, you’ll
be able to download at will!
NOTE: Apex IT reserves the right to DENY the registrations
of competing Oracle systems integrators and consulting companies.
Available titles include:
Title: |
Building a Business
Case for PeopleSoft HR Help Desk |
File Type: |
Recorded Webcast (both audio and presentation) |
Description: |
You’ve seen the HR Help Desk product. You’re
confident that it’s the right HR service desk solution for you. But
do your executives and decision makers agree? Download
this webcast and learn how to win them over with a solid PeopleSoft HR Help Desk business
case! |
Title: |
PeopleSoft HR
Help Desk for Self Service |
File Type: |
Recorded Webcast (both audio and presentation) |
Description: |
PeopleSoft HR Help Desk isn’t just for
HR staff. Through its self service capability, employees can find
answers to their HR questions on their own at the time and place of their
choosing. |
Title: |
PeopleSoft HR Help Desk Product Overview ‘Deep Dive’ |
File Type: |
Recorded Webcast (both audio and presentation) |
Description: |
Everything you wanted to know about PeopleSoft HR Help Desk but where afraid to ask! This webcast covers core PeopleSoft HR Help Desk features (based on the 8.9 version) like Case Management, Self Service, and the 360 Degree View. It’s a comprehensive overview for the HR Help Desk expert and novice! Download a copy of this popular webcast today! |
Title: |
Getting Started: Developing an HR Help Desk Roadmap |
File Type: |
Recorded Webcast (both audio and presentation) |
Description: |
Achieving a positive return on your PeopleSoft HR Help Desk software purchase is contingent on a successful implementation. To set the table for a successful implementation, Apex IT recommends the development of a comprehensive implementation roadmap. Download a copy of this webcast to learn more about what it takes to develop that roadmap! |
Title: |
PeopleSoft CRM 9.0 for Help Desk – Enhancements Overview |
File Type: |
Webinar Presentation |
Description: |
If you’re considering PeopleSoft HR Help Desk, or looking to upgrade your current install, you should download a copy of this highly informative presentation. You’ll get a great idea of what’s new in the most recent PeopleSoft CRM for Help Desk product release from Oracle – version 9.0. Note that this presentation covers enhancements to both PeopleSoft HR and IT Help Desk. |
Title: |
CRM Upgrade Best Practices |
File Type: |
Webinar Presentation |
Description: |
While PeopleSoft HR Help Desk is largely the purview of an organization’s HR department, it is – at heart – a CRM application. So if you’re considering a PeopleSoft HR Help Desk upgrade, you might want to download a copy of this presentation. It could help you stay on-time, on-budget and within scope! |
Title: |
Managing Service Levels in a Multi-Channel Contact Center |
File Type: |
Webinar Presentation |
Description: |
HR Help Desk managers can learn a lot from their counterparts in customer service. So if you’re interested in what makes good call/contact centers great you might want to download a copy of this presentation. You’ll learn about service level management best practices and the relationship between front-end call center technologies like CTI and CRM. |
Title: |
PeopleSoft HR Help Desk – Product Overview and Implementation Best Practices Whitepaper |
File Type: |
pdf |
Description: |
The enclosed whitepaper includes a detailed overview of PeopleSoft HR Help Desk features, functionality, benefits and implementation realities. This is a great piece to have on hand if you’re beginning your PeopleSoft HR Help Desk product evaluation process! |
Title: |
PeopleSoft CRM 9.0 – What’s New and Why You Should Care Whitepaper |
File Type: |
pdf |
Description: |
The enclosed whitepaper provides a thorough review of the enhancements and updates Oracle has made to the most recent release of the PeopleSoft Enterprise CRM application – version 9.0. Said overview includes those enhancements specific to the PeopleSoft 9.0 Help Desk application (both HR and IT Help Desk). |
Title: |
City of Calgary ‘PeopleSoft HR Help Desk Implementation Roadmap’ Project Profile |
File Type: |
pdf |
Description: |
Apex IT recently partnered with the City of Calgary to develop a comprehensive ‘roadmap’ for their PeopleSoft HR Help Desk implementation. Download a copy of this ‘Project Profile’ today to learn more about the City of Calgary experience. What better way to learn than from those that have been there before! |
Title: |
American Electric Power ‘PeopleSoft HR Help Desk Implementation Fit Gap’ Project Profile |
File Type: |
pdf |
Description: |
One of the most important steps in the PeopleSoft HR Help Desk implementation process is the fit/gap analysis. It’s the opportunity to get a clear understanding of the discrepancy between out-of-the-box application functionality and an organization’s functional requirements. Download a copy of this Project Profile to learn how the PeopleSoft fit/gap was run at American Electric Power. |
Apex IT
‘Ask A Subject Matter Expert’ Feature
Our subject matter experts stand ready to answer your PeopleSoft HR Help
Desk questions. They can answer questions related to the PeopleSoft
HR Help Desk product itself, questions on implementation or upgrade best practices,
and questions about general call center/help desk best practices.
To submit your question to an Apex IT HR Help Desk subject matter
expert, just click
here and fill out the simple form.
Once we receive your question, we’ll pass it along to the appropriate
consultants and send back a detailed response within 48 hours. If you
have questions related to our response, don’t worry: we’ll
provide contact information in our response email. Give the number a call,
and we’ll put you in touch with the consultant that responded to your
initial question.
Apex IT Complimentary
‘Discovery Meeting’Request Form
If you’re interested in a deeper PeopleSoft HR Help Desk conversation,
let us know and we can set up a 60-minute ‘discovery meeting’ with
our HR Help Desk Practice Leaders. To schedule your complimentary session,
just fill out this online form and hit submit. An Apex IT representative
will then follow up with you by phone.
Apex IT HR Help Desk
Events Calendar
Apex IT is committed to educating the PeopleSoft Enterprise customer base on the features and benefits of the PeopleSoft HR Help Desk product. To that end, Apex IT conducts regular HR Help Desk webinars and virtual 'roundtable discussions, participates in key HR and Oracle application user groups and tradeshows, and holds regional HR Help Desk 'roadshow' events. The session titles, dates and times are as follows:
2008 PeopleSoft HR Help Desk Webinars
Contact Us
In need of immediate assistance on a PeopleSoft/Oracle implementation project? We are able to help you, please give our Sales Department a call today!
651.287.9377
sales@apexit.com
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