Apex IT

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HR Help Desk

There are lots of good questions about HR Helpdesk. Contact Apex IT for good answers.


HR Help Desk empowers employees and streamlines Human Resources departments by making it easy to access HR information in a variety of ways and encouraging use of lower-cost channels such as a self-service portal, e-mail or chat. All inquiries are centrally routed based on topic, delivering consistent employee satisfaction and service across all channels while preserving HR resources.


Apex IT has led more than 300 HR Help Desk and CRM Call Center implementations – more than any other firm in the world, and we've been involved in 80% of the implementations in North America. We were Oracle's exclusive partner for testing and rollout of the HR Help Desk Workforce Communications initiative and we continue to provide input and advice on product enhancements, including the recent Help Desk version 9.2 .

Based on our deep experience with the product, we've developed an exclusive methodology around HR Help Desk that provides customers with a starter kit and deliverables including best practice business processes, use cases, a configuration workbook, and end-user training materials. This same expertise can be applied to implementing other technologies, including cloud-based SaaS applications.

As a recognized Help Desk expert, Apex IT also delivers an average of more than 20 presentations and webinars each year and hosts a user group that allows customers to share Help Desk experiences and challenges.

Contact us to talk about programs we've developed to help companies consider, strategically roadmap, and implement HR Help Desk.

"We are so glad that we chose Apex IT to lead our move to PeopleSoft HR Help Desk. We knew they had the experience to achieve our goal of implementing a shared-services call center and employee portal with a strong emphasis on self-service and chat. But in every aspect of the project, they also demonstrated great flexibility and customer dedication. They were creative, helping us things like with a staggered staffing plan that optimized team performance and minimized cost. They were also supportive, responsive and innovative, managing changes in project configuration, integration, and testing without additional cost and with only minimal disruption. "